Warranty & Shipping

Warranty Policy

At Dealt Trading s.r.o., we stand behind the quality of our refurbished devices.

All products sold through DealtEU include a 1-year limited warranty from the date of delivery unless otherwise stated on the product page.

What the Warranty Covers

Our warranty covers manufacturing defects and hardware faults that occur during normal use of the device.

Examples may include:

  • Hardware failures not caused by the user

  • Internal component defects

  • Functional issues identified during the warranty period

If a valid warranty claim is confirmed by our Quality Control team, we will, at our discretion:

  • Repair the product free of charge; or

  • Replace the product with an equivalent device; or

  • Provide another appropriate solution where repair or replacement is not possible.

For approved warranty claims, Dealt Trading s.r.o. will cover the associated repair and return shipping costs.

What the Warranty Does Not Cover

The warranty does not cover:

  • Accidental damage

  • Liquid damage

  • Physical damage caused by misuse

  • Damage caused by unauthorized repairs or modifications

  • Damage resulting from improper use

  • Normal cosmetic wear and tear

  • Consumable components subject to normal degradation

Invalid Warranty Claims

If a product is inspected and the reported issue is determined not to be covered under warranty, we will notify the customer before any work is performed.

If the customer wishes to proceed with a repair:

  • The customer will be responsible for the repair costs.

  • The customer will be responsible for any applicable shipping charges.

  • Repair work will begin only after approval and payment have been received.

Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Processing times may be extended during holidays, promotional periods, or exceptional circumstances.

Delivery Time

Estimated delivery time is generally 5–7 business days after dispatch.

Delivery times may vary depending on:

  • Destination country

  • Customs procedures

  • Carrier delays

  • Seasonal demand

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Customers may use the tracking number provided to monitor the progress of their shipment.

Shipping Address Accuracy

Customers are responsible for providing accurate delivery information.

Additional shipping charges resulting from incorrect or incomplete addresses may be the responsibility of the customer.

Contact Information

For warranty claims, shipping inquiries, or product support, please contact:

Dealt Trading s.r.o.

Podchod Hodžovo námestie
811 06 Staré Mesto
Bratislava
Slovakia

Phone: +421 918 075 462

Email: info@dealteu.com

Website: https://dealteu.com