Returns & Refunds

Return, Refund & Cancellation Policy

Last Updated: June 2026

At Dealt Trading s.r.o., we aim to provide a transparent and fair shopping experience for all customers.

1. European Union Right of Withdrawal

If you are a consumer located within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason, subject to applicable legal exceptions.

To exercise your right of withdrawal, please contact:

Email: info@dealteu.com

The product must be returned in accordance with the conditions described below.

2. Change of Mind Returns

In addition to any statutory rights available under applicable law, customers may request a return within 14 days of delivery.

Returned products must:

  • Be unused.

  • Be in original condition.

  • Include all accessories.

  • Be returned in the original packaging whenever reasonably possible.

Return Deductions

The following deductions may apply where permitted by law:

Damaged Product or Incomplete Packaging

If the returned product is damaged or the original packaging is incomplete, a deduction of between 0% and 20% of the product value may apply, together with return shipping charges of up to EUR 50.

Opened but Unused Products

If the packaging has been opened but the product remains unused and undamaged, a restocking fee of up to 20% may apply together with return shipping charges of up to EUR 50.

Any deductions will be communicated and justified before the refund is finalized.

3. Defective or Damaged Products

If a product is found to be defective, damaged, or not functioning correctly upon delivery, customers should contact us as soon as possible.

If the claim is confirmed by our Quality Control team:

  • A replacement product will be provided free of charge; or

  • A full refund will be issued, where applicable.

For approved warranty or defect claims, shipping costs related to the return will be covered by Dealt Trading s.r.o.

To initiate a claim, please contact us with:

  • Order number

  • Description of the issue

  • Photos or videos where applicable

Email: info@dealteu.com

4. Refund Policy

Once a returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method used for the purchase.

Please allow approximately 7–14 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless:

  • The wrong product was supplied;

  • The product arrived damaged;

  • The return is the result of an error by Dealt Trading s.r.o.;

  • The product is confirmed to be defective.

5. Product Availability

In rare circumstances, an item may become unavailable or fail our quality control inspection before shipment.

If this occurs:

  • The order will be cancelled.

  • The customer will be notified.

  • A full refund will be issued.

6. Cancellation Policy

Customers may cancel an order free of charge within 24 hours of purchase, provided the order has not already been processed or shipped.

For cancellations requested after 24 hours but before shipment, a cancellation fee of up to 20% of the purchase price may apply together with any non-recoverable shipping or processing costs, up to EUR 50.

Orders that have already been shipped must be handled through the return process described above.

Contact Information

Dealt Trading s.r.o.

Podchod Hodžovo námestie
811 06 Staré Mesto
Bratislava
Slovakia

Phone: +421 918 075 462

Email: info@dealteu.com

Website: https://dealteu.com